Customer Testimonials, Red Rock Harley-Davidson, Las Vegas, Nevada

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Testimonials

Below you will find what some of our customers say about our dealership.

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"Let me say in a time when you always hear "Buyer beware" that is absolutly not a worry at Red Rock Harley. I just recently purchased my 04 Screaming Eagle from them and I have to say from the time I walked in I could see these people were different. As I walked around who ever came in contack asked if there was anything they could help me with, after all thats customer service. When I said I was just looking they simply said holler if ther was anything they could do to help. No preasure or team members fighting over a possible sale just friendly laid back service. When I did find what I wanted they were fast, fair and knowledgable about the process, Tim Saussman was excelent. Comming from an industry that is absolutly customer service driven they were spot on, overall a great experience. Heres the kicker, I take my bike in to have saddle bags put on and I get a call from Doug Branich, Sales manager telling me there was a change in the price of the bike, down it goes along with my payment, dont get me wrong I was happy with the one I had but tnow its $40 bucks less. They could have just left it alone and said nothing, who would know. But they didnt, and that my friends shows the integrity they have. I know this is a little long but I know its important for everyone to know that If your looking to ride the "Origional american dream bike" Red Rock Harly is the place to go. Hats off to all of them."

By: Robin las vegas, NV

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"I had been in before browsing, never really thought I could get a Harley but sure did like them. Tim, my salesmen came up to me and introduced himself asked if i saw anything I liked. Sure enough a 2004 Screaming eagle 1200, I have a friend with a 2005 Screaming Eagle Fat Boy so I noticed it right away. An hour later I was out the door with it. Fabulous service and great people, proud to be a new member of the Harly Davidson family. Nothing rides or sounds like one."

By: Robin las vegas, NV

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"KUDOS TO RYAN IN THE SERVICE DEPARTMENT! made us feel right at home and was so helpful . "

By: Anonymous Gallup, NM

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"Visiting from Oz, I wanted to pick up some original dealer gear. Found Red Rock Harley and WOW. What an impressive establishment. Walked in and was instantly greeted by the staff. Once we had a look around and settled into picking up merchandise, Chris Foskaris was absolutely fantastic.... he could not have been more helpful. After spending quite a few bucks Chris also was able to organize with the help of ? (Admin Manager) to ship a leather jacket back to Oz, without any dramas and at way less what I could buy to jacket back here. We will certainly be back next time I am in the good 'ol USA. Thanks again Red Rock. PS - Message for Chris (Don't forget about Tag-A-Long Tours). Stewart"

By: Stewart RAYMOND TERRACE

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"I was having an issue with my 2007 Ultra. She was turning over slow and a couple times I thought I might get stranded. I called up Matt Frost in service and explained the problem I was having with Elvira, and asked if he could get me in the next morning. He said absolutely, get her in and we'll fix it. I explained that I needed to leave by 10am and thought it was the battery but wasnt sure, and Matt asured me that he could fix me up and have me on the way by 10am for me to get to work. The battery in the bike was bad, but being that it was the original battery in the bike marked Henderson HD with a date of Nov 2006, and this was Sept 2012 I think everyone was a little suprised and no one could complain that the battery wasn't a good one and it had a nice life. Matt, the Techs in the back, and the guys washing and cleaning the bikes got me on my way a little earier than the 10am deadline and I just wanted to let them know they all get a big thank you from me, and me and Elvira are pretty damn happy now. Hope this new battery lasts 6 more years!!"

By: Doug North Las Vegas, NV

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"To the severice deptmant . Matt and Steve service to my 2012 street glide was great."

By: chris calimesa, CA

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"I have had such an unbelievable experience at Red Rock Harley I tell my story to anyone who will listen. I stopped in just to look back on the 18th of May 2012 and met Ben Olsen in sales. Ben listened to my to likes and dislikes with my last bike, a 2009 Street Glide that I purchased back in Nebraska. I was kind of leaning towards a Road Glide already and with Ben's understanding of my thoughts he gave me all the pluses and minuses of a 2012 Road Glide, I agreed and decided on a 2012 Road Glide Custom. Ben put the deal together and dropped it off with Sean Bennett in Finance. While we were waiting for Sean to complete the deal Ben walked me around the dealership introducing me to people in all the different departments at Red Rock. In what seemed like no time Sean was done and I had my new ride. I thought that was pretty much the end of a great experience at Red Rock but it couldn’t have been further from the truth. I have since worked with Travis and Josh in Parts for accessories and they both have been really knowledgeable and helpful, never trying to oversell me. What has taken my whole experience so far past over the top was the Red Rock Service Department. During my walk around with Ben I met Doug Banich a Service Advisor. Doug went pretty far into detail about the Service Department telling me about the other Service Advisors and all the Technicians they have working there. I also got a pretty detailed run down on what Red Rock could do to make my bike become more than just another Road Glide. I listened to Doug but thought to myself I would be happy enough going from a 96 cube on my Street Glide to a 103 on the Road Glide. During my first couple of hundred miles of riding my conversation with Doug kept coming back to me about upgrading my engine. I stopped in several more times to talk with Doug and never got any pressure just great advice. On one of my visits with Doug I was introduced to Hiro Koiso a Master Technician at Red Rock. In talking with Hiro and getting his thoughts on what I wanted to upgrade I decide a guy who holds multiple World Speed Records wouldn’t steer me wrong. When I reached one thousand miles and was ready to have my first service done I went ahead with the upgrades Doug, Hiro and I had talked about. Hiro Koiso installed D&D 2 into 1 Headers, a Screamin Eagle Super Tuner and Heavy Breather Intake, T-Man 550 Cams, VP Clutch and a Dyno Tune to complete the build. The BEST part was picking my completed bike up. I admit I was a bit nervous about spending the extra money however the upgrades basically added another cylinder. Horse Power went from 64 to over 92 and even better was Torque going from 78 to over 108 Foot Pounds. It was so hard to stop riding that 1st day or even now. Crack the throttle at any speed and hold on, it is honestly the best money I have ever spent on additions to anything. I am totally pleased and, it SOUNDS UNREAL !!!!!!!!!!! "

By: Ben North Las Vegas, NV

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"When my husband and I purchased our 2008 Ultra Classic on May 13, 2012, Tony and Sean were the best in getting us a great deal on our trade and the new bike. Brian, the sales manager was even there helping as well!! I have never felt more important buying a motorcycle, it was definitely better than my first experience with another dealer! When we go in there, everyone remembers us and we feel like family! I will definitely go back to Red Rock Harley and refer all of my friends!! "

By: Julia North Las Vegas, NV

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"I bought my Ultra from Pete Baladino back in October of 2011. Pete was great, he took the time to explain things, and give me different insite and perspectives. He was very knowledgeable about the bike, and there was never any pressure. I must have took up at least 3 hours of his time before I finally decided to take the plunge and buy, and Pete was very patient and understanding. After I bought the bike, I needed some Harley clothes and that is when I first met Tonya Resheske. Tonya is one awesome lady who helped me out with things, helped my wife out buying me things for Christmas, and has bent over backwards for me every time I come in and provided me absolutely the best customer care I could ever ask for.. She always has a smile, and remembers my name. I understand Pete has left Red Rock, but I still wanted to write something and let him and Tonya know that I think they are 2 very special people, and I appreciate them very much. Thanks guys you are really awesome. Matt in service is right up there with ya too. "

By: Doug North Las Vegas, NV

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"I want to take a momemt to thank you guys for the outstanding customer service I received from your service department after a experiencing a mechanical break down while travelling through your city. Last Saturday, I was stranded along side the I 215 freeway in Las Vegas when my 2012 Road Glide Custom CVO had an apparent voltage regulator failure. I called to have my bike towed to your dealership and spoke to Mike in the service department who assured my they would do everything they could to get me back on the road. Upone arriving at your dealership I dealt with Doug Banich who could not have been more attentive, helpful and committed to getting me back on the road. Since it was already 5 p.m. no work could be done on the bike until morning, but Doug assurred my they would have it fixed the next day (I was shocked a Harley service department was even open on a Sunday). The following morning, Doug called me and said it was in fact the voltage regulator that failed, but they did not have a chrome CVO version in stock. Doug then got approval to remove a voltage regulator from a CVO Ultra in the showroom and put it on my bike. That afternoon I was back on the road. I've been riding Harleys for 20 years and have dealt with many dealership service departments, but none could compare to yours. I could not imagine any other dealer removing a CVO from the showroom floor for several days, just to get a stranded traveller back on the road. The customer service and I got from your staff and Doug in particular was exceptional. Although I live 230 miles away, I consider myself a loyal customer and will return. Thanks!"

By: Greg Crestline, CA

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"MATT FROST this guy went out of his way. Great guy...He even called to see if our holiday trip was going well and if i had any problems with my bikes. I have never come across a dealership that really cared. Just wish some of the Canadian H-D dealers cared about there customers like the US RED ROCK service department. They just want to sell the bike and get the $^&$ out like Heritage H-D Alberta. "

By: Sheldon HUMBOLDT, SK

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By: Ken NV

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" I would like to thank Bernie in the service department. The other day I was in the shop because my bike was making a terrible sound when starting and a bad sound when shutting it off. It sounded like the motor was falling apart. I left the bike at the shop, I was called very soon afterwords and told what the problems were. With the help from Bernie and his knowledge, the bike was diagnosed with three major problems. First the starter clutch was bad, it was leaking oil from the stator plug, and the compensator was coming apart. Bernie was on the phone advising the warranty department of the problems and what was needed to fix the bike. I received a call again from Bernie and advised that it was all covered under my warranty. This kind of communications between the service writer and the customer is just what makes you feel comfortable about leaving your bike at a shop. I think Bernie when the extra mile to please me and keeping me informed, you have my business from now on just because of the way I was treated. By the way, my bike was in the shop around 10:30 in the morning and it was ready for pickup around 3:30 the next day. Wow all the needed parts were in stock also, My hats off to Bernie and the repair guy Steve. Don't let these guys get away from you as I think their both keepers. Gary Indian Springs, NV."

By: Gary NV

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"Purchasing my new bike was smooth and easy. ALL the employees at Red Rock HD, in sales, finance, parts and clothing were laid back, knowledgeable and helpful during the whole process of getting the bike, parts and clothing. Thank you for an excellent experience !! Greg"

By: greg las vegas, NV

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"me and my were on our way to vegas bike fest and on the way i hit a hole in the road and my bike started with the pogo stick effect. i knew something went wrong but wasnt to sure as to what happend. so we finally arrived in vegas got there a little late and red rock harley was closed. any way went to bed woke up early and called red rock. told them of my problem and they said to bring it in. i really didnt want to wait all day for them to check out but the wife said take in so i did. as soon as i got there the service writer wrot the bike up with in 30 minutes they told me both my rear shocks blew out. si i asked if they had any progressive shocks they said they would have to order them. so i asked what my options were they said either the stock shocks or the premium shocks. so i opted for the premiums and all this took 2 hours i couldnt beleive it the dealers here were i live want the bike for a week. all i have to say is red rock rocks great service great staff i wish u were here in central valley california u got my vote keep up the great work guys and gals anytime iam in vegas which is frequent i will stop by to buy something weather it be parts motor clothes or accesorries. Thanks to everyone at red rock. Rick Sandoval ps i pretty much thought my weekend was shot but red rock harley made it happen."

By: Richard modesto, CA

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"i would also like to add is when redrock was done with my bike when i went to go pick it up the bike was washed. i really dont like anyone washing my bike cuz there not as picky as iam when washing my bike. but the detailer they did a very very nice job on the bike. i looked for water spots bugs on my front end and it was cleaner then a babys butt. thanks again redrock. Rick Sandoval"

By: Richard modesto, CA

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"I came into your store on Saturday and spent 2 hours looking at a Street Glide. Bob, your Salesman spent that time talking to me, educating me, and answering any question I had. I thanked Bob, and he went to lunch. I stayed in the store still looking at the bike. I had a couple more questions and Bob put up his lunch bucket, came back and spend 15 more minutes with me answering more questions with no complaints, no nothing. . Bob went way out of his way in Customer Service, and made me feel welcome and confident that if I bought a bike from you I would be very happy not only with the bike, but any other aspect of my dealing with your company. Bob is a great guy, and he is 5 star material. I hope you don't ever let him go, as he is an asset to your organization. "

By: DOUGLAS NORTH LAS VEGAS, NV

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"I just want to thank Tigh and the boys for the service they provided me on our road trip through town They took me right in and serviced the bike and got me back on the road right away. They even gave the bike a first class wash before sending me on my way. A first class operation for sure. I was surprized that thay even called me a couple of days later to see if everything was still good. Thanks Guys"

By: Brett Chatsworth , CA

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" My Sons and I were traveling through the southwest from Texas and my youngest Sons bike started backfiring and dieing. we took his bike to Red Rock dealer on S. Rainbow Matt Frost the Service Advisor took care of getting my Son's bike right into the shop to check over the problem. While I was at the dealer I meet Josha Howard in the Parts Dept. I had spoke with Joshua prior to getting to the dealship as I was interested in purchasing a differant seat for my Tri-Glide. When we got to the store he already had both the seats I was interested in set out to look over. I picked the Road Zepplin(Great choise!) my bike needed a couple wires repaired for the new seat to work. Matt got my bike right in and repaired. My Son's Bike had a bad battery they got it fixed and then to our Surprize washed both bikes before returning them to Us! Over 40 Yrs. of riding never haver I seen this done! 1st. Class all the Way Guys! I didn't get to meet any of the new bike sales people, but if they are anything like the parts and service people I think we may fly to vegas to purchase our next bike from You folks. I will be reffering Red Rock to anyone I know thats going to be in Your area. Thanks for All Your Help..... Daniel, Danny and Randy Dowd"

By: Daniel Azle, TX

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"Doug Branch was a lifesaver for me! I had purchased a Honda and was totally dissatisfied with it, so I went to the Harley Davidson store on Rainbow and talked with Doug. Within an hour, I was the proud owner of a 2011 XL1200 Custom Harley and could not be happier. Doug made the entire "buying experience" smooth - from the in-house financing to the selection of accessories at a 10% reduction. Then a week later, two dozen "CupKates" were delivered to my door as a thank you from Doug and that was over-the-top for me. Not only were they delicious, they were perfect timing for a large party I was having that night! No one can offer better service and I would recommend Doug to anyone who is considering the purchase of a new or used Harley. I am proud to be part of the Harley family!!!!"

By: Cynthia Las Vegas, NV

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"Doug what a guy he stood beside me all the way. He went out of his way to please us no matter how Small the request. Got a Super Trade amont Almost $ 1000.00 more than I wanted for my 2007 Ultra. We got a new 2011 Trike which with the way our health is going was just the ticket. They even brought our old bike to our house to remove the chrome we wanted to transfer to the trike.HE also kept the payment right where we wanted it. Doug we very Attentive to us made sure we had water and the likes he even offed to buy me lunch. Doug in my opinion is one of the best saleman I have ever dealt wth be it a car or Motorccycle. All an All his help was great and I would highly recommend him to anyone that was going to buy a bike.The whole staff met or exceeded my belief.Everyone was super nice, the guy in motor clothes evenstayed an extra hou to make sure my wifes helmet fir perfectally, Doug Banich is who to ask for he will help you beyond belief. I feel that in my 60 year of age and 46 years of riding That this was the Utmost in deals. I would highly recommend Red Rock Harley Davidson ESPECIALLY DOUG BANICH IF YOU WANT A GREAT DEAL NO HASSLES. NO LIES JUST PURE FACT THAT HE WILL PUT IN WRITING. He make deal happen The way you want them or very close to what you. The Whole Staff is Super great but DOUG BANISH is the guy you what "

By: Steve & Martha North Las Vegas, NV

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"This is the place to buy a bike - and Doug Banich is the guy to buy it from! Doug worked his butt off to make sure I was able to get what I wanted and make it as easy as possible for me. I was so impressed with how wonderful everyone was and the top notch service they provide. I would recommend Red Rock Harley to anyone - and I would tell everyone to ask for Doug when they walk in!"

By: Jason Henderson, NV

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"Doug was very helpful finding the right bike for me. His patients & knowledge were very valuable. Terri was also very helpful in selecting the proper gear for me."

By: Leslie Spring Creek, NV

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"Doug Banich was awsom Took care of all my questions and all I needed to get my bike Intordused me to all the departments. Made you feel very comfortable through out the hole Harley store Thank You Doug and everyone that helped.I will be back "

By: Gary Page, AZ

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"Doug Banich was awsom, He took care of all the questions I had. intordused me to Parts,service,acces,everyone I needed to know to get my bike.Thanks to all who helped with getting my Harley.I will be back For parts, service and access, "

By: Gary Page, AZ

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By: Gary Page, AZ

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"Doug Banich was very helpful in the purchasing of our three bikes. I have to give kudo's to him and the rest of the staff. The experience was very pleasent and Doug was right on track with comments and suggestions, also his knowledge. He listened to our concerns and gave positive feedback."

By: Anonymous Las Vegas, NV

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"Doug Banich is completely sublime when it comes to taking care of his customers!!! The Wife & I couldn't be more thrilled with our new Harley's!!! Thanks Doug for all the love & guidance!!!"

By: SCOTT SPRING CREEK, NV

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"Doug Banich was an amazing salesman, He deffinetly knows his stuff. He is an awesome guy and he is extremely helpful. He has great enthusiam and he really strives to be the best that he can be. Doug deffinetly made my harley buying experience the best it could have been."

By: adam las vegas, NV

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"Jill was very helpful in finding clothes"

By: Stuart Grayslake, IL

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"All I can say is if your going to buy a bike, see Jack ! This guy will literally go out of his way to make sure your experience there is worth it ! Very professional sales person in every way. He will always have my business and friends as well."

By: Chuck Las Vegas, NV

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"I traveled through Las vegas area on August 3rd and 4th. I lost the exhaust nuts on the head of my bike. Red Rock was able to get me in promptly and get me back on the road. Bernie took care of me and kept me posted on the progress of the work. He was very friendly and plesant to work wiith. Thanks for the good job, to Bernie and staff."

By: Anonymous Olathe, KS

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"I was in Las Vegas riding with my son and brother. My ultra stopped charging, the minute i walked into the service department i was treated very professional. The service department, mechanic and the detail person are a credit to the dealership. They had to order the parts and still had me up and running the following afternoon. It was a bad deal to have a broke down bike in such great area to ride. But, they made it happen. THANK YOU VERY MUCH !!!!!"

By: john manton, MI

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"The entire staff is great!!!!!!!"

By: Ron Las Vegas, NV

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"I found my experiance in buying a bike a nice treat over other company dealers. I was greeted at the door without being...(hovered over), I was able to look at the bikes at my leasure and when ready to get answers to my questions your sales staff was right there.with no pressure to buy and the "real" concerns in what would be a good bike for me, I was convinced that this place knew how to make a friend. ( I was invited to a poker run before I bought the bike!)two days later I am the proud owner of a 2009 Sporter. P.S. My wife was so impressed with the way we were treated, and the look of the bike,that in the near future we will be looking at a bike for her. "

By: Edward Las Vegas, NV

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"COMING THRU LAS VEGAS AND STOPPED IN AN YOUR MOTOR SALES PERSON LAUREL WAS GREAT ON PICKING OUT CLOTHS AND TALKING ME INTO PURCHASING THE LOL ANYWAY GOOD LUCK IN THE NEW STORE LR"

By: Leona Lodi, CA

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"Chad is the best, he made the whole buying experience a breeze. And bernie in service, very professional and understood what i was talking about, while describing noises/sounds my bike was making. Thanks guy's."

By: Tyrone Las Vegas, NV

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"I wanted to compliment the Red Rock Harley Parts Department, specifically Josh Howard and Sally Bingaman. I have purchased over $2,700 in accessories since purchasing my Harley from Red Rock last year, and I always received excellent guidance and service from both Josh and Sally. Their knowledge of the bikes and associated parts is unparalleled. I count on their guidance with each visit, and I am always assured that I will leave with the right parts each time, and with correct installation instructions. Red Rock Harley should be proud to have such employees, as they are one of the main reasons I continually return with my business. "

By: Stephen North Las Vegas, NV

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"Jack kicks butt what an awesome salesman he took great care of us, and Mike is the coolest finance person I have ever met with. I bought two 2007 Harleys. Stephany, Eric and John run the service department the best I have ever seen. Joshua works extra hard to get the parts I need and Cheyenne is cool to work with also"

By: Anonymous Las Vegas, NV

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